What we all want in our daily lives is good service, no matter whether we are a tenant, property manager or landlord. In this topic we’re going to explore transformational technology (the Maintenance Manager software system) uniquely installed inside LJ Hooker Property Management department. It is the perfect example of how a daily mundane approach to property management can overnight evolve into an absolute game-changer with positive outcomes for all concerned, simply by installing a logic-based modern software tool.
From an owner using the software
As a Landlord, I experienced the Maintenance Manager system in operation a couple of months ago. The house required some painting work, I received an email setting out what was required and the request for approval. Then there were the quotes, so I was able to approve that. I received a message advising that the job had been placed and that it was being done, then another when it was completed and that the invoice would be charged to my account for that month.
All of this happened seamlessly and I felt in touch with the process all the way. I don’t like surprises and this system seems the perfect way to keep me informed; at the very beginning when the work is recommended, during the job when it’s being priced and approved then after the job, once it’s been checked and approved for payment.
Not even sliced bread is this exciting
With the workflows built into the system, it automatically reminds an owner, trade supplier or property manager when they need to take action so nothing ever gets overlooked or forgotten. Even local suppliers must verify their licences and insurances annually within the system. It seems, these software application developers have thought of everything.
Maintenance Manager is one of the biggest game-changers in the property management industry in more than 20 years and a perfect example of how digital workflow logic provides unanticipated added-value to us all, when we accept it into our daily lives.
Give me a call and I will show you!
By Karen Silby – 021 465 257
I write for this magazine because I value the community connection that it has.
